While browsing the Organic Gold website, certain personal data may be processed.
We are committed to ensuring the security of your personal data. This document aims to help you, the user, understand our data protection practices by describing the information collected, its use, and its sharing.
Whenever you provide personal information, it will be processed in accordance with this Policy. We continuously strive to keep your data accurate and secure.
We recommend that you read this document carefully, which describes how the personal information provided to access our site and use our services is processed.
Last modified:
April 23, 2025.
CONTACT US
You can contact us by sending a message via WhatsApp to +33 6 61 40 45 86. The response time is 2 (two) business days.
WHAT TYPE OF INFORMATION IS COLLECTED AND/OR REQUESTED ON OUR SITE
We collect certain information when the user, the data subject, or the company registration number (SIRET), accesses our website or uses the available forms. This information is collected to provide the best possible experience, particularly when the user provides their data during registration and/or account creation on our website and application, and/or when purchasing a product.
The information allows us to maintain an open communication channel, with quick and accurate responses.
The site may include areas with free content as well as areas and/or services with restricted access. To access certain content and/or services, users may be asked to register by creating a profile with a username and password and/or by providing certain personal data, such as: full name, address, email, etc. Other registration data may be requested as needed.
The user is responsible for the accuracy and truthfulness of the data provided, acknowledging that any inconsistency may prevent access to the content. The user is also responsible for maintaining the confidentiality of their username and password, as their use is personal and non-transferable.
We also collect information when a user exchanges a product, purchases a product/service on the website or app, creates an account and provides their data, places an order, picks up a product in store, interacts with customer service, participates in surveys or marketing promotions, etc. The information requested may include: full name, email address, date of birth, gender, billing/shipping address, phone number, and credit card details (if this payment method is chosen).
In addition, certain information may be collected automatically through the use of cookies, during interactions with our site, advertisements, partner emails, or other content.
Geolocation data can also be collected when accessing the site via a mobile device.
We retain your data for as long as necessary to provide our services, send offers or newsletters, and promote our partnerships.
If email attempts fail, your data will remain secure on our servers until its intended use is completed.
Indirect data collection is done automatically through browsing cookies, third-party tools (Google Analytics or similar) or plugins via the user's browser.
Users can restrict the use of cookies or browse in anonymous mode via their browser settings, although this may affect the browsing experience.
Generally, plugins are attached to the website and do not allow for the personal identification of the user. The data collected automatically includes an anonymous identifier, IP address, type of device used, date and time of browsing, country of origin, among other things.
Search engines (e.g., Google) and social networks (e.g., Facebook, Instagram) may also use cookie-based data collection tools to personalize the ads displayed. Being exposed to similar ads does not mean the user is identified.
WHY IS THIS INFORMATION COLLECTED?
The personal data provided allows for quick and efficient communication, aimed at improving the user experience and the use of our services/products.
Our objectives include, in particular:
The delivery of the acquired products or services;
Order status tracking;
Coordination with partners for the delivery or provision of services;
Product exchange management;
Improving the shopping experience;
Market analysis and research;
Sending personalized service communications and offers.
Geolocation information also allows for the delivery of personalized content such as ads or search results. Most mobile devices allow users to disable location services.
HOW IS THE INFORMATION USED?
We use the information to:
Provide the services offered;
Ensure communication;
Promote our events and partnerships;
Sending newsletters and marketing emails (with consent).
We do not process data related to offenses, criminal organizations or terrorism.
The personal data of children under 18 is not collected without parental consent. If such data is received, it will be deleted immediately.
INFORMATION SHARING
With the exception of cookies (see specific section), we do not share your data with third parties, except with technological and logistical infrastructure providers (e.g., payment companies, data storage) or when legally required.
For sending newsletters or commercial contacts, we may use sending tools such as Dinamize, SharpSpring or similar.
The site is hosted on secure servers from recognized providers.
Please note: by using links to other websites or interacting with third-party services, our Privacy Policies no longer apply. We recommend that you review the privacy policies of the third-party websites you visit.
RIGHTS OF DATA HOLDERS
You can request at any time:
Confirmation of the processing of your data;
Correction of your data;
Deletion of your personal data.
To do this, send a message via WhatsApp to +33 6 61 40 45 86.
The response time is 2 (two) business days.
In the event of legal or regulatory obligations, or for the protection of possible legal actions, your data will not be deleted, but its processing will be maintained according to the applicable legal bases.
RIGHTS OF DATA HOLDERS
You can at any time request confirmation of the processing of your data, as well as the correction or deletion of your personal data, by contacting us via WhatsApp at +33 6 61 40 45 86. The response time is 2 (two) working days.
In the event of legal, regulatory, or protection obligations in view of possible future legal actions or for the continuity of the services offered, your personal data will not be deleted, and its processing will be maintained in accordance with the legal bases mentioned and the purposes set out in this Privacy Policy and other supplementary documents.
INFORMATION SECURITY
We are always concerned about the security of our customers and website users. Our data is stored on servers belonging to companies that are also committed to security, have passed audits, and have demonstrated high levels of information protection.
Only authorized persons have access to the personal data we process, thus guaranteeing the confidentiality of the data of the data subjects.
No amount of available technology can guarantee absolute protection against attacks or unauthorized access. In the event of a data breach or leak affecting confidentiality, we will notify affected users within a reasonable timeframe, specifying the data affected and the measures taken to remedy the situation.
To ensure the security and protection of your personal data provided during registration or purchases, your login credentials and passwords should never be shared with third parties.
COOKIES AND SIMILAR TECHNOLOGIES
Our site uses cookies(*) – from those of PHP to those provided by Google Analytics – in order to track visitor interactions, and may record information such as the time of the visit, the frequency of visits to the site, or the origin of the visitor.
*Cookie: a file placed on your computer to track your activity on the site, including pages visited and ads viewed. Cookies do not store personal information without your consent and do not collect information already stored on your computer.
Browsers do not allow cookies to be shared between different domains.
We also use Google Analytics to evaluate our website's audience and continuously improve the content we offer our users and customers. This tool has its own Terms of Service and Privacy Policy, accessible via the provided link.
In addition, we use PHP cookies by default, created to generate a unique user session ID, used to identify if a visitor returns to our site and/or by what channel they were directed there.
It is also possible that cookies may be indirectly created due to third-party services available on our site, automatically collecting general browsing information to improve the user experience.
You can refuse the use of cookies at any time by disabling this function in your browser settings. However, this may limit certain features of our site.
PRIVACY POLICY UPDATE
We reserve the right to modify this privacy policy at any time, including to comply with possible legislative changes, regulatory requirements or operational needs.
In the event of a substantial change, both versions (old and updated) will be available on our website for comparison.